Halfords in Basildon, England Closed now

Reviews about Halfords

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  2018-03-15, by Bully Base
  Never had a bad experience at Halfords and always find the staff helpful and friendly. On this occasion I was so impressed with the lad who put a new battery into my friend's car. He was very smiley and so good at his job and explained a few things. His name is Richard I think and he served us straight away. Congratulations to all the hard-working staff there
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  2017-12-17, by Alison Lamkin
  Headlight bulb had blown. Went to Halfords around 5pm today. Richard changed the bulb. What a lovely guy. Considerate, respectful and jolly. Chatted away to me while changing the bulb. What a nice end to my long day at work talking to someone who is happy and not full of doom and gloom. What a breath of fresh air. Restores my belief that there are lovely people out there. Thank you Richard. Have a lovely Christmas.
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  2017-09-26, by wexreb
  Halfords may be fine to fit a headlight or a new battery. I am sure they provide an excellent service when doing that. But my advice to anyone needing to have any Bluetooth or hands free gizmos fitted by the Basildon branch to think again. I certainly would not in my wildest dreams consider using this branch. My tale of woe started when, having done a bit of research, I decided to have a Parrott MK19200 fitted to my 06 Volvo S40. I contacted the branch and booked an appointment for the fitting. The lady taking the order was from overseas and very friendly. She booked me in for a 4pm appointment a few days ahead. I made my plans.... I got a call back a few days later to tell me that the nice lady had made a mistake as the appointment she made was for a one hour slot, they needed two hours. Ok, no great shakes. I rescheduled my appointments to the new day given. On the day in question I had a missed call from the branch asking me to ring back urgently. I must have made around 10 calls to them, all unanswered. Suspecting that there was a problem I detoured (in my other car) to the branch. It was on route and it was senseless going all the way home, change cars and then drive back. I turned up to ask what the issue was to be told that they wanted me to come in early. I did sort of suggest that had they answered their phone it would be nice. However I went home, changed cars and got back to them a good 30 minutes early for the appointment. The fitter then tells me that there should have been a High Performance' cable ordered and it was not. Therefore the fitting could not go ahead. Another female member of staff blamed the original lady for the mistake. A new appointment was booked. To be fair, they said that they would swallow the cost of the additional cable. I arrive this morning for the fitting, leave the car and over an hour later I get a call asking me to ring them. As usual, no reply to the phone so I went back and popped in. Eventually the fitter wanders over and tells me that they have ordered the wrong cable as the system in my car was not in fact a High Performance one. This was strange as I knew that it was! I remained remarkably polite as he tried to get me to order the new part and continue with the fitting on another date. I surprised myself by restricting myself to a 'You must be joking' as I left the store. The thing is, I have since contacted a mobile fitter. He tells me that the problem facing the Halfords excuse of a fitter was that he was trying to connect to my system via the back of the unit itself, not the amplifier which was in the boot. Had he ordered the other cable, he would have been in the same situation. In other words he did not have a clue. I have now made an appointment with the mobile fitter who will be supplying and fitting the system. It will cost me £50 more than the price originally quoted by Halfords (£15 more if you subtract the cable they were going to provide free as a result of my earlier visit.) I am by nature not a complainer, but Pipps Hill Halfords are a joke. I give them one star merely because they were willing to offer the cable free...